Return Policy
Please contact MASU Official Online Store within 7 days after the arrival of the item.
Please contact MASU Official Online Store within 7 days of receiving the item. We cannot accept returns/exchanges after 7 days from the date of arrival.
Please return the item(s) with its accessories (tags, box, etc.) in the same condition as when you received it.
Since many of the products we handle are specially processed, we will not accept returns or exchanges due to the unique texture of the product.
We will accept returns/exchanges if any of the above applies, but we will not accept returns/exchanges for other customer reasons.
We do not accept returns, exchanges, size changes, or cancellations due to customer reasons after an order has been placed.
Some items may have a slight deviation from the indicated measurements due to the nature of the material or processing, or due to special pattern-making. Please refer to the dimensions as a guide.
Please note that we will only accept size exchanges if the item is in stock.

Cooling-off Policy
Please note that our Internet shopping is a mail order service that is accessed by the customer, and the cooling-off system does not apply.