Terms of service

Chapter 1 General Provisions

Article 1 Scope of Application and Modification of these Terms and Conditions

These terms and conditions govern the use of the services (hereinafter referred to as the "Service") common to the "MASU Official Online Store" website operated by SOHKI Co. (hereinafter referred to as "SOHKI").
These Terms of Use shall apply to all users of the Service as set forth in Article 3.
The Company may, from time to time, modify all or part of the Terms and Conditions by notice or notification to users through methods the Company deems appropriate, such as posting on the site or by e-mail, without obtaining the prior consent of users.
In the event that all or part of these Terms and Conditions are modified, the modified Terms and Conditions shall apply to the use of the Service.

Article 2 Use of the Service: Users shall use the Service in accordance with laws, regulations, rules, and notices, as well as with the Terms and Conditions, the Personal Information Protection Policy, and the Privacy Policy, etc., separately established by the Company.

Chapter 2 Users and Members

Article 3 Users: The term "User" as used in this Agreement shall mean a person who searches for, browses, or uses images, text, designs, logos, images, programs, ideas, information, etc. (hereinafter collectively referred to as "Content") provided by the Company on the Service after agreeing to all the terms and conditions of this Agreement. (hereinafter collectively referred to as "Users") are those who search for, view, or use the images, text, designs, logos, videos, programs, ideas, information, etc. (hereinafter collectively referred to as "Content") provided by the Company through the Service.

Article 4 Membership: Member" in this agreement refers to a person who has accepted all the terms of this agreement, applied for membership registration in accordance with the procedures specified by the Company, and has been approved by the Company.

Article 5 Membership Registration

A person who wishes to register as a member (hereinafter referred to as a "prospective member") shall apply for membership in accordance with the procedures specified by the Company on the Site. (hereinafter referred to as "applicant") shall apply for membership registration in accordance with the procedures stipulated by the Company on the Site. Membership registration is free of charge.
The membership registration process is completed when the Company approves the application described in the preceding paragraph. However, in any of the following cases, the Company may not approve the membership application or may cancel the approval even after approval.

In the event that a prospective member is found to have violated any of the terms and conditions (including, but not limited to, these terms and conditions) of any service provided by the Company in the past (2) If it is found that the prospective registrant has had his/her membership registration cancelled due to violation of any of the terms and conditions (including but not limited to this agreement) of any service provided by the Company in the past
If the application of a prospective registrant contains false information
When it is found that the prospective registrant has in the past, without justifiable reason, delayed payment of fees or other obligations, failed to receive products or other goods for an extended period of time, refused to return or exchange goods, or otherwise defaulted on obligations with respect to any service provided by the Company.
If it is found that you have committed any of the acts described in Article 16 (Prohibited Matters) of these Terms and Conditions in the past.
(iii) When the Company reasonably determines that it is inappropriate for the operation or management of the Service to approve other registrations.

Article 6 Change of Registration Details

If there is a change in all or part of the information registered with the Company, the member shall promptly change the registered information in a manner separately specified by the Company. In the event that such changes are not made, the Company's performance of business based on the matters already registered shall be deemed to be proper and valid. We shall not be liable for any loss or damage arising from the user's failure to make timely registration changes.

Article 7. Suspension of Use of the Service and Cancellation of Member Registration

If any of the following actions are taken against a member, the Company may, without prior notice, suspend the member's use of the service, terminate the member's registration, or take any other action the Company deems appropriate, and the Company shall not be obligated to disclose the reason for such action. In the event of suspension of use or termination of membership, the former member who is the subject of such action shall not be exempted from payment obligations and other responsibilities under the Terms of Use already incurred as a result of the Service.

If any of the items in Article 5.2 of this Agreement applies.
If it is found that the Member has committed any of the acts described in Article 16 (Prohibited Matters) of this Agreement in the past
If you have violated any of the other terms and conditions set forth by the Company

Article 8 Withdrawal Procedure: Members may cancel their membership at any time through the procedures prescribed by the Company. A member shall cease to be a member upon the Company's receipt of the member's request for withdrawal.

Article 9 Management of User ID and Password

Members shall be responsible for strictly managing and keeping the user ID and password (hereinafter referred to as "user ID, etc.") that they set for themselves when registering as a member, etc. The member shall be responsible for the strict management and safekeeping of the user ID and password (hereinafter referred to as "user ID, etc.") set by the member at the time of membership registration.
Members shall not transfer, sell, succeed, lend, disclose, or divulge their user IDs, etc. to any third party, except with the prior consent of the Company.
Members shall immediately notify the Company if they discover that their user IDs, etc. are being or may be used by a third party in an unauthorized manner.
Members shall be responsible for any damage caused by insufficient management of user IDs, etc., errors or mishaps in use, or unauthorized use by third parties, and the Company shall not be liable for any such damage.

Article 10 Handling of Personal Information

We are deeply aware of the importance of personal information of our users and members, and we not only comply with the "Act on the Protection of Personal Information" and the "Personal Information Protection Guidelines" of the Ministry of Economy, Trade and Industry, but have also established voluntary standards, which all of our employees shall observe. In addition, we will manage the personal information entrusted to us by users and members appropriately and use it correctly in accordance with its intended purpose in order to live up to the expectations and trust of users and members in our company.
The Company acquires and uses the personal information of users and members for sales promotions such as product information, lifestyle information, and various special offers, and for sales service processing such as orders, payment settlement, layaway, repair processing, later delivery, delivery, and after-sales service, as well as for marketing activities related to future product planning, product development, business development, etc. and for the management of credit transactions. Personal information includes not only the personal information of users and members themselves, but also personal information of their family members and delivery addresses, etc., which are acquired indirectly through users and members.
Personal information of users and members obtained by the Company in connection with the use of the Service shall be handled in accordance with the "Privacy Policy" separately stipulated by the Company.

Article 11. Handling of Cookies and the Distribution of Advertisements by Third-Party Entities Including Google Using Cookies

Our advertisements are placed on various sites on the Internet by third-party distribution providers, including Google.
Third party distribution providers, including Google, may use cookies (a technology that temporarily writes data to a user's computer through a web browser to record and store information such as the date and time of the user's last visit to a site and the number of times the user has visited that site). ) to deliver advertisements based on past access information to this website.
Members can disable Google's use of cookies by visiting the Google Ads opt-out page. Alternatively, members can disable the use of cookies by third-party providers by visiting the Network Advertising Initiative's opt-out page.
Cookies issued by this site are used for the purpose of effective advertisement delivery and are not used to collect personal information or for any other purpose.

Chapter 3 Purchase of Products

Article 12 Purchase of Goods

If a member wishes to purchase products, etc., the member may use the Service to purchase products, etc., in accordance with the method separately designated by the Company.
When a member clicks the "Place Order" button after confirming the delivery address and order details entered and registered by the member in connection with the application in the preceding paragraph, and when an e-mail confirming the order details and acknowledging the order reaches the member from the Company, a sales contract for the relevant product is considered to have been formed between the member and the Company.
Notwithstanding the provisions of the preceding paragraph, in the event of fraudulent or inappropriate use of the Service, MEDINET may cancel or terminate the purchase agreement or take other appropriate measures.
After the conclusion of a purchase agreement, we will perform delivery procedures for products, etc., in accordance with the contents of the order. However, delivery of products through this service is limited to delivery within Japan. Members agree in advance that there may be delays in delivery due to delivery areas or delivery conditions.

Article 13 Method of Payment

The amount to be paid for goods, etc. will be the total purchase price of goods, etc. including consumption tax.
Payment for products purchased through this service shall be made only by credit card in the member's name or by a payment method (cash on delivery, etc.) separately determined by the Company.
If payment is made by credit card, it shall be subject to the terms and conditions of a separate agreement the member has with the credit card company. If any dispute arises between a member and a credit card company or other parties in connection with the use of a credit card, the member shall be responsible for resolving the dispute between the member and the credit card company.

Article 14 Return or Exchange of Goods, etc., and Cancellation of Orders

Product returns shall be accepted only in the following cases

If the product is found to be a counterfeit (copy)
If the product is defective
If an item arrives that is not in accordance with the contents of your order
For items damaged during shipping
Other cases within 7 days of receipt of the merchandise and none of the following apply. However, products marked as "not eligible for return" cannot be returned.

Returns at the member's convenience (size mismatch, wrong order, etc.)
If the product has been used, altered, washed, or cleaned
In case of loss of the delivery note
If the product tag/label is detached or lost
The condition of the merchandise (including but not limited to the box and accessories of the merchandise) at the time of return If the condition of the product is damaged, stained, lost, etc., compared to the condition of the product at the time of delivery
If the product has an odor on it
If the package that is part of the product is opened
If the item is a grab bag, sale item, outlet item, or pre-order item
Returns, exchanges, or cancellations due to stains or scratches on packing materials such as storage packing boxes, etc. caused during storage, delivery, importation, etc.

The member shall apply for a return as specified in the preceding paragraph in accordance with the procedures specified separately by the Company, and the Company shall bear the cost of returning the items (1) through (4), and shall refund the sales price, shipping costs, and COD fee at the time of purchase by the member, or replace the item with a substitute item. Even if the member requests an exchange for a substitute product, the exchange may not be possible due to a lack of the product or other reasons. In addition, with regard to the preceding paragraph (5), the member shall bear the cost of return shipping and the transfer fee for refunds, and the Company shall refund the sales price at the time of purchase by the member, and shall not refund shipping and handling charges or COD fees.
If a member returns merchandise, the member shall return the merchandise acquired in the purchase of the merchandise subject to the return to the Company, and the Company shall receive the return by way of a deduction from the merchandise held by the member.
Once the product has been processed for shipment, the order for the product cannot be cancelled except for reasons attributable to the Company.

Chapter 4 Disclaimer and Prohibitions

Article 15 Disclaimer

Except as stipulated in the preceding article, the Company shall not be liable for damages or assume any other responsibility or liability for the quality, materials, functions, performance, compatibility with other products, or other defects of the Service or products sold through the Service, or for any damage, loss, or disadvantage caused by such defects. The Company shall not be liable for any damages or other losses arising out of or in connection with the use of the products.
In the event of problems due to an unknown delivery address, etc., the Company shall fulfill its obligation to deliver the Products by delivering the Products to the delivery address specified at the time of purchase, and shall be indemnified from any such obligation.
In the event that the Service provides links to other websites or resources, or links from third-party websites or resources to the Service, we will not be responsible for the content, use, or results (including, but not limited to, legality, validity, accuracy, certainty, security, currency, and completeness) of such linked sites. (including, but not limited to, legality, validity, accuracy, certainty, safety, currentness and completeness) The Company shall not be liable for the content, use, or results (including but not limited to legality, validity, accuracy, certainty, safety, currentness, and completeness) of such linked sites. If the Company reasonably determines that the content of a linked website or resource is illegal or inappropriate for the management and operation of the Service, the Company may remove the link without requiring any notice to the member.
The Company shall not be liable for any damage, loss, or disadvantage incurred directly or indirectly by members, even if the service is temporarily suspended, discontinued, or changed in the following cases

In the event of natural disasters such as fire, earthquake, flood, lightning, heavy snowfall, etc.
In the event of social unrest such as war, civil war, terrorism, riot, disturbance, etc.
We fail to receive proper service from our contracted telephone company, carrier, or provider.
If we are technically unable to respond to the request.

The Company shall fulfill its obligations and be indemnified by processing the affairs of the Company in accordance with the member's registration details.
If a member causes any damage to another user or third party by using the service, the member shall resolve the matter at the member's own responsibility and expense, and shall not cause any damage, loss, or disadvantage to the Company.
The Company shall not be liable for any damages (including mental anguish and other financial losses) arising out of the use of the Service (including the provision of information by the Company in connection therewith), unless the Company is willful or grossly negligent. (including the Company's provision of information, etc.), the Company shall not be liable for any damages (including mental anguish and other financial losses) arising out of the use of the Service, unless the Company is willful or grossly negligent.
The Company shall not be liable for any damage to members resulting from unauthorized access to data related to the service, computer viruses, or other unauthorized acts despite the Company's reasonable security measures.
Even if we are liable, our liability shall be limited to direct and ordinary damages, unless our liability is caused by willful misconduct or gross negligence.

Article 16 Prohibitions

Users shall not engage in any of the following acts. In the unlikely event that a user violates this rule and causes damage to the Company or a third party, the user shall be held responsible for compensating the Company or the third party for all damages.

Actions that cause or may cause annoyance, disadvantage, or damage to other users, third parties other than other users, or the Company.
Any act that infringes or may infringe intellectual property rights such as copyrights, portrait rights, personality rights, privacy rights, or other rights of other users, third parties other than other users, or the Company
(2) Use of the Service for commercial purposes (excluding those approved in advance by the Company).
Acts that are or may be offensive to public order and morals or violate other laws and regulations
Registering information that contains false or misleading content
Use of Content obtained through the Service outside the scope of private use by the User.
(iii) Reproducing, selling, publishing, distributing, publicly disclosing, or similar acts to other users, or through third parties other than other users, Content obtained through the Service.
Collecting, storing, or saving personal information of other users.
Uploading computer viruses, programs, or other content designed to interfere with, destroy, or limit the functionality of computer software, hardware, or telecommunications equipment to the Service, or transmitting such content by e-mail or other means
Excessive return of goods or refusal to receive goods, etc.
Any other acts that are intended to damage or discredit the reputation of the Company and that the Company reasonably determines to be inappropriate

Article 17 Intellectual Property Rights

All intellectual property rights in the Content provided through the Service shall belong exclusively to the Company.
If any act prohibited by domestic or foreign copyright laws or other laws, such as unauthorized duplication, unauthorized reproduction, or other unauthorized secondary use of the contents of this service for any purpose, is discovered, we will immediately take legal action.
In the event that any dispute arises with a third party due to a violation of the provisions of this Article, the user shall resolve said dispute at his/her own responsibility and expense, and shall not cause any damage, loss, or disadvantage, etc. to this company.

Chapter 5 Operation of Services

Article 18 Maintenance of Service

In order to keep the Service in good working condition, the Company may temporarily suspend or discontinue all or part of the provision of the Service without prior notice to users in any of the following cases

For periodic and emergency maintenance of the computer system used to provide this service (hereinafter referred to as the "System") For routine and emergency maintenance of the computer system used to provide this service (hereinafter referred to as the "System")
In the event that system operation becomes difficult due to natural disasters such as fire, earthquake, flood, lightning, heavy snowfall, etc.
When the operation of the system becomes difficult due to social unrest such as war, civil war, terrorism, riot, disturbance, etc.
In the event that system operation becomes difficult due to system malfunction, unauthorized access from a third party, computer virus infection, etc.
When a government agency or judicial body requests the suspension or discontinuation of the system based on reasonable grounds.
When we deem it necessary to suspend or discontinue the system due to other unavoidable reasons

Article 19 Changes in Service Contents, etc.: We reserve the right to change or discontinue the service without obtaining the user's consent. Even if we change or discontinue the service, we shall not be liable to the user in any way.

Article 20 Miscellaneous

Users shall not transfer their status as a user of the Service, nor their rights and obligations based on such status, to a third party or offer them as collateral, except with the prior consent of the Company.
In the event that a problem arises with regard to the use of the Service that cannot be resolved through these Terms of Use or the Company's guidance and response, the Company and the user shall discuss and resolve the problem in good faith between the Company and the user.
In the event that a lawsuit becomes necessary in connection with the use of the Service, the Tokyo District Court shall be the court of exclusive jurisdiction for the first trial.